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The CommunityConnect Labs platform lets you view, label, search and archive messages sent and received on your account. You can also track calls received on your channel. Click the “messages” icon at the top of the platform to navigate to this section.
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Module Video
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Messages represent the incoming and outgoing interactions between your CommunityConnect account and your contacts on the platform.
All messages sent to and from the channel(s) connected to your CommunityConnect account are stored in the messages tab, where they are organized into preset folders displayed on the left side of the page.
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Sent -- Messages sent from your account to contacts on your account can be found here. You are provided with the message recipient, the text of the message, and the date on which it was sent.
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Message Statuses
Each message is assigned a status represented by one of the following icons:
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The delivered icon denotes a delivered message and is followed by the text of the message.
The sent icon denotes a message that has been sent but hasn't returned a delivery receipt. Some carriers and channels do not provide delivery receipts. These messages should be considered delivered unless they are present within the "Outbox" folder in the messages tab.
The contact icon denotes a message received from a contact and is followed by the text of that message.
The broadcast icon denotes a message broadcast and is followed by the number of contacts targeted by the message as well as its contents.
The caution icon denotes a message that has failed to send and is followed by the text of the message.
Send the Contact a Message
Use the “Send Message” action to send your contacts a message on their preferred channel when they reach a particular step in a flow.
In the example below, we create a “Send Message” action that asks students if they have questions about the application or scholarship program. Actions are created each time you drag a connection from the red circle at the bottom of each ActionSet.
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Attach Media
Click the “Attachments” tab to attach media such as an image or video to your message.
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