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- For your second action step, use Update Contact: Update the contact’s channel to the phone number you prefer. This will ensure continuity for contacts. The number selected (short code, long code, or toll-free) will determine what contacts see on their device as well as MPS, or throughput.
- Use Send Message to send a custom message to your contacts. Verify the first message includes:
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- The following trigger words are reserved for opt outs or compliance protocols and cannot be used for flows: STOP, END, CANCEL, UNSUBSCRIBE, QUIT, REMOVE, HELP, EXIT.
Note: An uncaught message is a functionality that can be set so that any message received outside of the flows and preassigned trigger words will either generate a message or point to a product (like a helpdesk).
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- To use Split Randomly, begin by creating buckets: 8 buckets: 10SecDelay, 20SecDelay, 30SecDelay, etc.
- For each bucket, create Wait for Response and name the step after each delay length, i.e. “Wait for 10SecDelay”
- Connect All Responses and No Response to next action step (pictured here: split by expression) or send message